Frequently Asked Questions

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

Can I rent a storage unit online?

Yes, you can rent online 24/7.

When I rent online, can I access my storage unit right away?

Yes, Our online rental center lets you choose your storage unit and pay for it within minutes, it's that easy! Once you complete your rental and process your payment, you will receive an email with your move-in instructions that include your unit number and gate code. Gate access varies by location.

When can I access my storage unit?

Access your storage unit everyday. Gate Access hours varies per facility.

Am I required to store long-term?

Store with us short or long-term. We offer flexible month-to-month.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. Contact us to learn about autopay.

Are locks provided?

You supply your own lock, but we do sell locks.

Will my belongings be safe?

Your belongings are in safe hands at Grand Storage Group. We’ve invested in video surveillance and electronic gate entry. Our property is also fully fenced.

Do all storage units require insurance?

Yes, Insurance is required to rent self storage at Grand Storage.

How much is Storage Insurance?

We offer Safestor Tenant Insurance with coverage limits starting – $7.95 per month for $1,000 in coverage. This means that for as little as .27 cents a day you can have the peace of mind that your stored goods are protected. Ask one of our storage experts which plan would best suit your needs.

Am I able to purchase storage supplies?

Purchase locks, boxes, tape, and other storage supplies.

What items am I not allowed to store?

Tenants are never allowed to store flammable or hazardous items, explosives, combustible items or liquids, plants, animals, food perishables.