Frequently Asked Questions


When can I access my storage unit?

Access your storage unit everyday. Gate Access varies per facility.

Am I required to store long-term?

Store with us short or long-term. We offer flexible month-to-month.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. Contact us to learn about autopay.

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

Will my belongings be safe?

Your belongings are in safe hands at Grand Storage Group. We’ve invested in video surveillance and electronic gate entry. Our property is also fully fenced.

Am I able to purchase storage supplies?

Purchase locks, boxes, tape, and other storage supplies.

What items am I not allowed to store?

Tenants are never allowed to store flammable or hazardous items, explosives, combustible items or liquids, plants, animals, perishables.